Privacy Policy

At Citrine Elephant Publishing, LLC (“Citrine Elephant,” “we,” “us,” or “our”), your privacy matters to us. We are committed to being transparent about how we collect, use, and safeguard your information when you engage with our websites, newsletters, social media accounts, events, mobile applications, or any other services that reference this Privacy Policy (together, the “Services”).

This Privacy Policy explains the practices we follow regarding your personal information. Please note that some of our individual programs, books, or offerings may include their own specific privacy terms, which will apply in those cases.

By accessing or using our Services, you acknowledge and agree to the practices described here. If you do not agree with this Privacy Policy, please refrain from using our Services. From time to time, we may revise this Privacy Policy to reflect changes in our practices or in applicable law. Whenever updates are made, we will update the “Last Updated” date above. Continuing to use our Services after such changes are posted means you accept the revised terms.

What Personal Information We Collect

The type of Personal Information we collect depends on how you interact with Citrine Elephant Publishing and the Services you use. For example, we may gather information when you order a book, sign up for a newsletter, participate in an event or survey, browse our websites, request information, or otherwise engage with us online or offline.

“Personal Information” means information that identifies you as an individual or that can reasonably be linked to an identifiable person. Collecting this information helps us provide our Services and improve your experience with us.

If you share Personal Information about another individual with us (for example, registering a child for a program or providing a friend’s contact information), you confirm that you have the authority to do so and to allow us to use that information in accordance with this Privacy Policy.

We collect Personal Information in several ways:

・Directly from you (such as when you submit forms, make purchases, or communicate with us);
・Automatically (such as through cookies, analytics tools, or browsing activity on our websites);
・From third-party sources (such as partners or service providers); and
・By generating inferences based on the information we already collect.

Categories of Personal Information

In the past twelve (12) months, and on an ongoing basis, we may collect the following categories of Personal Information:

・Identifiers & Contact Details – such as your name, alias, postal address, email, phone number, online identifier, or IP address.
・Content & Files – including documents, photos, manuscripts, or other materials you provide to us, as well as communications (such as emails) you send to us.
・Protected Classifications – characteristics recognized under California or federal law.
・Commercial & Payment Data – such as purchase records, payment details, or information about books and Services you have purchased or considered.
・Internet & Usage Activity – including browsing history, search history, and interactions with our websites, applications, or online content.
・Geolocation Data – approximate location information, when enabled.
・Demographic Data – such as age or general background information.
・Audio, Visual, or Similar Information – for example, recordings or images shared in connection with events.
・Professional or Employment Information – if relevant to submissions or services.
・Educational Information – non-public education records, as defined by applicable law.
・Inferences & Profiles – insights drawn from the above information, such as preferences, interests, or trends.

Sensitive Personal Information

Our collection of Sensitive Personal Information is very limited. When such information is needed, we collect it directly from you and only with clear notice and consent about how it will be used. In some cases, we may aggregate this data so that it is no longer personally identifiable.

In the past twelve (12) months, we may have collected the following categories of Sensitive Personal Information:

・Government Identifiers – such as Social Security numbers, driver’s license details, state identification card information, or passport numbers.
・Account Access Information – including login credentials, financial account numbers, debit or credit card numbers, together with any security or access codes required to access an account.
・Sensitive Demographic Data – such as racial or ethnic origin, religious or philosophical beliefs, or union membership.

How We Collect Your Personal Information

We collect Personal Information in different ways depending on how you interact with Citrine Elephant Publishing and the Services. Examples include:

・Purchases of Books or Products – When you order a book or other item from us, we may collect details such as your name, mailing address, phone number, email address, and payment information.
・Newsletter Subscriptions – If you sign up for one of our newsletters, we collect your email address and, in some cases, additional information such as your name or areas of interest.
・Promotions, Sweepstakes, or Contests – When you take part in a promotion or giveaway, we may ask for your name, email, and mailing address.
・Program or Event Registrations – If you register for an event, program, or workshop, we typically collect your name, email, and any other necessary registration details.
・Surveys, Research & Reading Preferences – When you voluntarily share feedback, we may collect demographic data and your reading preferences.
・User-Generated Content – If you submit comments or reviews, we may collect that content. Please note: anything you share in public areas can be seen by others.
・Employment Applications – If you apply for a position, we may collect your contact details, résumé, and professional history.
・Customer Service Communications – When you contact us, we collect your details so we can respond to your request.

How We Use Personal Information

We and our service providers use Personal Information to: Provide and deliver our products and Services; Process transactions, billing, and payments; Operate, improve, and develop new Services; Personalize content and recommendations; Respond to inquiries and provide customer support; Send newsletters, updates, and administrative communications; Notify you of special offers, promotions, or events; Conduct research, surveys, and analytics; Detect and prevent fraud or unauthorized activity; Aggregate or de-identify data for reporting or research purposes.

How We Share Personal Information

We may share your Personal Information in the following circumstances: With Service Providers (hosting, payment, analytics); Authors & Creative Partners; Joint Marketing Partners (with consent); Public Forums (if you post publicly); Business Transactions (mergers/sales); Legal & Safety Purposes; and Analytics & Advertising providers.

Cookies & Similar Technologies

We use cookies, pixels, and similar tools to store preferences, improve site performance, analyze usage trends, and deliver relevant offers or ads. You can manage cookies through your browser settings.

Your Choices

Email: Unsubscribe via the link in the message. Cookies: Manage via browser tools. Access & Deletion: Depending on location, you may request data access or deletion.

Security & Retention

We take reasonable steps to protect information, but no system is fully secure. We retain Personal Information only as long as necessary to provide Services, comply with law, or resolve disputes.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13 without parental consent.

Additional Information for International Users (GDPR/UK)

Your information may be processed in the United States. We process information based on Consent, Contract necessity, Legal obligations, or Legitimate interests. You may have rights to access, correct, delete, or restrict processing.

Additional Information for California Residents (CCPA/CPRA)

California residents may have the right to know, delete, opt-out of sharing, correct inaccurate information, and limit the use of sensitive personal information without discrimination.

Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated as required by law.